This article walks through the answers for the process flow case study.
See case study problem here: Creating Process Flow Diagrams – A Case Study
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Current State Process Flow Diagram
This is the existing process flow as it is being done today, also referred to as the As-Is process.
Future State Process Flow Diagram
This is the process flow for the solution you would propose to solve the problem, also referred to as the To-Be process.
Tech Support Process
This is the current state process for providing technical support, also referred to As-Is process.
Tech Support To Be Process
This is the future state of the technical support process which includes covid safe ways to pickup machines from employees.
Additional Tasks
- Is there anything else you would add to this work flow?
- How would you present these changes to your team?