[April 20,2020]
Salesforce has created a great User Journey Mapping Example that is a great find for today. Use this to see how to do your own user journey maps.
Salesforce User Journey Map Download
Check out more great finds here.
Why do User Journey Mapping?
Here is the accompanying video that explains why understanding the user’s journey is so important.
Learn this tip to identify customer needs so you can design solutions that customers want. Uncovering requirements is finding out what needs to be in the solution. This video will show you the no.1 tip to uncover requirements and understanding the user’s journey and the jobs to be done. Use this advice to make sure that any solution you build delights the customer and helps you to truly identify and be an advocate for their needs.
Find a copy of the Guide to the Business Analyst Body of Knowledge (BABOK) here: https://amzn.to/2U4zYzg